| 000 | 00771cam a2200217 a 4500 | ||
|---|---|---|---|
| 005 | 20220519095757.0 | ||
| 008 | 110808s2007 enka 001 0 eng | ||
| 020 | _a0470028629 (rústica : papel alcalino) | ||
| 020 | _a9780470028629 (rústica : papel alcalino) | ||
| 035 | _aCUI01000026374 | ||
| 040 |
_aDLC _bspa _cDLC _dDLC _dUNAMX |
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| 050 | 0 |
_aHD9980.5 _bG758 2007 |
|
| 084 | _a1269092 | ||
| 100 | 1 |
_aGrönroos, Christian, _d1947- |
|
| 245 | 1 | 0 |
_aService management and marketing : _bcustomer management in service competition / _cChristian Grnroos. |
| 250 | _a3rd ed. | ||
| 260 |
_aChichester, West Sussex, England : _bJ. Wiley & Sons, _cc2007. |
||
| 300 |
_ax, 483 p. : _bil. |
||
| 650 | 0 |
_aIndustrias de servicios _xMercadotecnia |
|
| 650 | 0 | _aServicios al cliente | |
| 999 |
_c24630 _d24630 |
||