pt. 1. Information flow is your lifeblood -- ch. 1. Manage with the force of facts -- ch. 2. Can your digital nervous system do this? -- ch. 3. Create a paperless office -- pt. 2. Commerce: the Internet changes ch. 4. Ride the inflection rocket -- ch. 5. The Middleman must add value -- ch. 6. Touch your customers -- ch. 7. Adopt the web lifestyle -- ch. 8. Change the boundaries of business -- ch. 9. Get to pt. 3. Manage knowledge to improve strategic thought -- ch. 10. Bad news must travel fast -- ch. 11. Convert bad news to good -- ch. 12. Know your numbers -- ch. 13. Shift people into thinking work -- ch. 14. Raise your corporate IQ -- ch. 15. Big wins require big risks -- pt. 4. Bring insight to business operations -- ch. 16. Develop processes that empower people -- ch. 17. Information technology enables Treat it as a strategic resource -- pt. 5. Special enterprises -- ch. 19. No health care system is an island -- ch. 20. Take government to the people -- ch. 21. When reflex is a matter of life and death -- ch. 22. Create connected learning communities -- pt. 6. Expect the unexpected -- ch. 23. Prepare for the digital future