TY  - BOOK
AU  - Fraley, Ruth A. / ed.
AU  - Katz, William A. % 1924- / ed.
TI  - Evaluation of reference services / ed. by Bill Katz and Ruth A. Fraley
SN  - 0866563776
AV  - Z711/E87 
PY  - 1984///
CY  - New York
PB  - Hawort
KW  - Servicios de Consulta (Bibliotecas) - Evaluación - Discursos, Ensayos, Conferencias
N1  - "Has also been published as the reference librarian, number 11, Fall/Winter 1984"; Monografía
ER  -