Using benchmarking, needs assessment, quality improvement, outcome measurement, and library standards : a how-to-do-it manual with CD-ROM /
Rosalind Farnam Dudden.
- New York : Neal-Schuman Publishers, c2007.
- xxii, 464 p. : il. + 1 CD-ROM (4 3/4 plg.)
- A Medical Library Association guides How-to-do-it manuals for librarians ; no. 159 .