TY  - BOOK
AU  - Matthews,Joseph R.
TI  - Scorecards for results: a guide for developing a library balanced scorecard 
SN  - 9781591586982 (papel alcalino)
AV  - Z678.85 M375
PY  - 2008///
CY  - Westport, Connecticut
PB  - Libraries Unlimited
KW  - Bibliotecas públicas
KW  - Evaluación
ER  -