TY  - BOOK
AU  - Saxton,Matthew Locke
AU  - Richardson,John V.
TI  - Understanding reference transactions: transforming an art into a science 
SN  - 0125877803 (acidfree paper)
AV  - Z711 S39
PY  - 2002///
CY  - San Diego, California
PB  - Academic
KW  - Entrevista
KW  - Servicios de consulta (Bibliotecas)
ER  -