Raina, Roshan <br/><br/>
TQM in library and information services / 
Roshan Raina ; cover design and illustration Sonali Bose 
 - New Delhi :  Infuse,  c1999 
 - 152 p. :  il. 
 - Knowledge-information management series .
<br/><br/><label>ISBN: </label>8187076429 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Bibliotecas--Administracion--Control de calidad<br/>Calidad total--Administracion<br/>Servicios de informacion--Control de calidad
<br/><br/><label>LC Class. No.: </label>Z678  / R35