Vista normal Vista MARC Vista ISBD

Kern, M. Kathleen

Virtual reference best practices : tailoring services to your library / M. Kathleen Kern. - Chicago : American Library Association, c2009. - viii, 148 p. : il.

ISBN: 9780838909751 (papel alcalino)

Subjects--Topical Terms:
Servicios de consulta electrónicos (Bibliotecas)

LC Class. No.: Z711.45 / K47