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Todaro, Julie Beth

Training library staff and volunteers to provide extraordinary customer service / by Julie Todaro and Mark L. Smith. - New York : Neal-Schuman, c2006. - viii, 160 p.

ISBN: 155570560X (papel alcalino)

Source: USD65.00

Subjects--Topical Terms:
Bibliotecas--Empleados--Capacitación en servicio
Servicios al público (Bibliotecas)
Servicios al cliente

LC Class. No.: Z668.5 / T63