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Customer service programs in ARL libraries : a SPEC kit / compiled by George J. Soete - Washington, D. C. : Association of Research Libraries, c1998 - 93 p. : ill. - SPEC kit, 231 0160-3582 ; .

"May 1998" A la cabeza del titulo: SPEC, Systems and Procedures Exchange Center

Subjects--Topical Terms:
Bibliotecas de investigacion--Canada
Bibliotecas de investigacion--Estados Unidos
Bibliotecas--Encuestas--Canada
Bibliotecas--Encuestas--Estados Unidos

LC Class. No.: Z675.R45 / C87